Books on Business
Biotech Industry: A Global, Economic and Financing Overview (2004, John Wiley & Sons)
This book provides an in-depth examination of the growth and
financing of the biotechnology industry worldwide. It offers a thorough look at
the current state of the field, including where major research is being
conducted, where it's being applied and where money and intellectual capital
are flowing. Co-authored with Paul Chan, a renowned business columnist, this
book offers senior-level managers and others interested in the field an
understanding of Asia's pivotal role in the worldwide success of biotechnology
commercialization, as well as insight into the biotech market over the next
decade.
Business Expectations: Are You Using Your Technology To Its Fullest? (2002, John Wiley & Sons)
A practical roadmap for developing successful e-business
strategic plans, this book provides a critical review of the process of
evolving a product or service from prototype to practical technology.
Co-authored with Jeffrey Blander, a medical researcher and educator, it provides tools that business executives and
managers can use to position their product or service to best satisfy their
customers’ needs. It guides readers from unrealistic to realistic expectations
of what a firm's technology can bring to its e-business strategy. Business
Expectations provides managers with a solid foundation for creating
realistic technological expectations for their e-business in terms of
repeatability, scalability, operating environment, resource requirements and
compatibility issues.
The Essentials of CRM: A Guide to Customer Relationship Management (2002, John Wiley & Sons)
Full of valuable tips, techniques,
illustrative real-world examples, exhibits and best practices, this concise
paperback covers the newest thinking, strategies, developments and technologies
in Customer Relationship Management (CRM). It explores examples of CRM that
work—and those that don’t—with the help of easy-to-understand vignettes.
The book assumes an intelligent, executive-level reader who may be unaware of
the particular vernacular of the customer service field or not know how to
recognize a superior CRM formula. The reader will come to appreciate the many
uses of CRM from actively developing a following of profitable customers to
turning nonprofitable customers away in cost-saving maneuvers.
The Essentials of Knowledge Management (2003, John Wiley & Sons)
Modern business organizations can’t compete effectively without methods for managing knowledge and the processes and technologies involved in the business, including information technology. Knowledge Management (KM) is a business optimization strategy that identifies, selects, organizes, distills and packages information essential to corporate decision making. This book examines the various approaches to KM, providing an understanding of how this vital function can optimize corporate performance. It shows senior-level executives how to work with knowledge-management professionals and determine the investment and likely returns on various strategies. Essentials of Knowledge Management provides best practices in the field, examines enabling technologies and discusses implementation issues.
The Essentials of Shared Services (2002, John Wiley & Sons)
The shared services model is fundamentally
about optimizing people, capital, time and other corporate resources to improve
the bottom line, enhance internal service and increase the competitiveness of
the parent organization. Learn
what shared services is— and what it is not. This book covers the
implementation issues of shared services, the management challenges and the
technical aspects of shared services, including enabling information
technologies. In addition to reviewing best practices, The Essentials of Shared
Services also details how to effectively evaluate implementations.
The volume is full of valuable tips, techniques, illustrative real-world
examples and exhibits.
Essentials of XBRL: Financial Reporting in the 21st Century (2003, John Wiley & Sons)
XBRL, or
extensible business reporting language, is the technological enabler for
changes in how businesses report financial performance. Built on top of
Web-standard extensible markup language, documents prepared using XBRL allow
companies to share their financial data via computer with partners, customers
and government regulators. Essentials of XBRL, a comprehensive overview of the technology, provides CEOs with the
background to ask intelligent questions of vendors and their own IT staffs
before embarking on a project. Chapters explore the technology and its
practical applications as well as identifying shortfalls and potential
implementation problems.
The Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relationships (2000, McGraw Hill)
This book focuses on getting e-businesses to the next level
of customer loyalty. In the competitive world of e-commerce, the winners know
that the key to success is customer appreciation and retention. Based on
customer profiles, Emotionally Intelligent Interfaces (EII) are driven by data
from previous customer interactions and explicit customer preferences. EIIs
build trust and customer loyalty by offering shoppers the intimacy and
individual attention they expect from the corner store. The Eternal
E-Customer provides a roadmap to get
readers updated on all crucial business and technology aspects of EIIs. The
book focuses on achievable results using current technology.
Performance Management: From Key Performance Indicator to Balanced Scorecard (2006, Healthcare Information and Management Systems Society [HIMSS])
Performance management, often referred to as process
management, is a strategy that offers healthcare facilities financial solvency
combined with high quality, increased safety and end-user satisfaction. Performance
management is based on the effective use of resources, as measured through key
performance indicators (KPIs). Written for CIOs and senior IT managers, this book
provides a high-level review of the quality/safety initiatives in healthcare,
describes the implementation process from an IT perspective and offers
high-level clinical, financial and cultural details. It also features an
extensive listing of clinical and non-clinical KPIs and a glossary and
appendices of organizations and sources of indicators and benchmarks.